Fully integrated into the whole process of consumer interaction with the brand
Collection and management of consumer feedback through customer relationship management (CRM), and provide enterprise automation and internal process efficiency.
Provide summary and analysis of consumer feedback with the introduction of customer experience management (CEM). Come up with targeted suggestions and solutions for brands and consumers.
CRM & CEM Data Analysis
Voice of Customers(VOC) Analysis
The "voice" of consumers is marked, classified and followed up by sentiment analysis, making it possible to process tens of thousands of comments every day in an effective way.
Support real-time public opinion monitoring and large-scale business needs. Help companies understand the development of the industry and market in a comprehensive and timely manner, which is conducive to product and service improvement, logistics adjustment, competitor monitoring and data collection. Greatly improve the quality of products and services as well as customer experience.
